The idea that visitors could sort themselves before writing seemed obvious only in hindsight. New business and existing conversations now arrive under different subjects. Visitors get a simpler page and we get a clearer inbox.
BCBrian Clarington, Office administrator City apartment auction specialist, Omaha, Nebraska
Inquiry categories and guided navigation for property auction viewings
Our property auction viewings information finally sits beside the contact details that belong with it. The visitor picks their location once, and it follows the message all the way to the reply. Customers no longer need a map of our internal structure.
Location information and contact routing for property auction viewings
The part I rate most highly is the form, not the visuals. It asks for property reference, viewing preference and buyer question before anything is sent, which is the information we used to chase by email. The first message is usually enough to act on now.
RRRichard Rushworth, Auctioneer Unmodernized property auction specialist, Overland Park, Kansas
Inquiry form and response workflow for property auction viewings
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